Senior Group Manager - Operations
Core
Lead a team of operational leaders to deliver contractual and commercial performance through cost and profitability management while driving continuous improvement and excellent customer experience.
Role type
Senior Group Manager - Operations
Builds
Operational performance and customer experience for clients across Banking, Healthcare, Insurance, Shipping, and Travel industries.
Domain
Intelligent Operations and Business Process Outsourcing (BPO)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, cost and profitability management, performance management, coaching, regulatory compliance, continuous improvement, multi-channel operations management
Preferred skills
Experience in contact center/BPO environment, experience in a multi-channel environment
Technologies
Agentic AI platforms, analytics
Responsibilities
Lead a team of operational leaders, Deliver contractual and commercial performance, Create a high-performing team, Build internal and external relationships, Ensure compliance to process and regulatory standards, Control and minimize costs
Seniority
Senior, hands-on IC
