Senior Cloud Support Engineer I
Core
Provide advanced technical support for Strategy's Business Intelligence product suite and Cloud platform, acting as an escalation point for complex customer issues.
Role type
Senior Cloud Support Engineer (Escalation & Infrastructure)
Builds
Strategy Cloud platform and Business Intelligence product suite
Domain
Enterprise Analytics, Business Intelligence, Cloud Infrastructure
Deliverable
client delivery
Required skills
Advanced troubleshooting and root cause analysis, Cloud platform administration, Kubernetes, Python, REST API, Java, SQL, Windows/Linux system administration, Networking and security, Technical documentation creation, Mentoring junior engineers
Preferred skills
Cloud provider certifications (Azure, AWS, GCP)
Technologies
Kubernetes, Python, REST API, Java, SQL, HTML, XML/XSL, Azure, AWS, GCP
Responsibilities
Resolve complex customer issues and act as escalation point, Lead day-to-day management of Strategy Cloud infrastructure including maintenance and on-call coverage, Create and review customer-facing technical documentation and product addendums, Contribute to Standard Operating Procedures (SOPs) and best practices, Provide technical guidance and mentoring to junior team members, Prioritize and communicate product defects to development teams
Seniority
Senior, hands-on IC
