Customer Engagement Manager (West Coast)
Core
Own and drive success for a portfolio of life sciences and pharmaceutical customers by managing the full customer lifecycle, resolving complex data issues, and delivering strategic business reviews.
Role type
Senior Customer Engagement Manager (Account Management)
Builds
Customer outcomes, usage of ICyte Platform, and strategic business reviews for enterprise accounts
Domain
Life Sciences / Pharmaceutical / Market Access
Deliverable
client delivery
Required skills
Customer success management, complex problem-solving, strategic business review facilitation, data analysis, process improvement, stakeholder management, team coaching, churn risk mitigation, project planning
Preferred skills
SaaS provider experience, pharmaceutical industry analytics experience
Technologies
ICyte Platform, data pipelines, analytics tools
Responsibilities
Own end-to-end resolution of complex customer data questions and issues; lead Quarterly Business Reviews for corporate and enterprise accounts; drive continuous improvement in data processing and process flows; proactively identify and address customer churn risks; coach and develop junior team members; define and gain approval for new report requirements and data structures.
Seniority
Senior, hands-on IC with mentorship responsibilities
