Guest Relation (F/H/X)
Core
Deliver exceptional guest experiences and personalized service in a luxury hotel setting, ensuring memorable stays from arrival to departure.
Role type
Guest Relations Officer (Front of House)
Builds
Memorable guest experiences and high satisfaction scores for luxury hotel guests
Domain
Luxury Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Personalized guest service, conflict resolution, VIP guest management, team collaboration, upselling hotel amenities, daily guest feedback reporting, room inspection for VIPs
Preferred skills
Hotel management diploma, experience in high-end reception, multilingualism (Spanish, Italian, Portuguese, German), computer literacy (Word, Excel, OPERA)
Technologies
OPERA, Microsoft Office
Responsibilities
Provide charismatic presence in client areas (lobby, bar, restaurant), deliver personalized and tailored service to guests, build relationships to foster loyalty, anticipate and resolve guest complaints, coordinate with reservations and front desk for VIP arrivals, inspect VIP rooms and arrange in-room amenities, report daily guest feedback to management, support front desk and restaurant teams during peak times
Seniority
Entry to Mid-level, hands-on IC