Analista de Sucesso do Cliente - Customer Success Pleno
Core
Manage a portfolio of B2B clients to drive adoption, value generation, and retention through consultative support and data-driven action plans.
Role type
Mid-level Customer Success Manager (B2B)
Builds
Client success plans, adoption strategies, and retention initiatives for B2B clients
Domain
B2B SaaS / Data & Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B portfolio management, data analysis, CRM proficiency, consultative selling, risk identification, cross-functional collaboration
Preferred skills
Experience in Customer Experience or Pre-sales, knowledge of CSAT/NPS metrics, ability to lead cross-sell initiatives
Technologies
CRM tools, productivity software
Responsibilities
Monitor portfolio health scores and adoption metrics; conduct regular client alignment meetings; execute risk mitigation and retention plans; identify upsell/cross-sell opportunities; report on CSAT, NPS, and engagement data; collaborate with Product, Sales, and Operations teams.
Seniority
Mid-level, hands-on IC