Director of Expert Services, ITAM and ITOM
Core
Strategic leadership of ITAM and ITOM services practice across the Americas, driving market positioning, delivery excellence, and customer transformation for ServiceNow.
Role type
Director of Expert Services (ITAM/ITOM)
Builds
ServiceNow ITAM and ITOM service delivery and practice growth
Domain
Enterprise IT Services / IT Asset Management / IT Operations Management
Deliverable
client delivery
Required skills
Strategic practice leadership, market positioning, executive stakeholder engagement, team leadership and mentorship, delivery quality management, business planning and forecasting, cross-functional collaboration, ecosystem partnership management, sales strategy execution
Preferred skills
ServiceNow platform certifications (CIS-ITAM, CIS-ITOM, CIS-SAM, CIS-HAM), AI-powered automation integration, global standards development
Technologies
ServiceNow ITAM/ITOM platform
Responsibilities
Define and execute strategic practice roadmaps for ITAM and ITOM services; lead and mentor senior technical and business process consulting teams; manage delivery execution and quality standards for enterprise clients; build executive relationships with C-suite stakeholders to drive transformation; collaborate with Product, Sales, and Partner ecosystems to expand market footprint; lead regional sales strategies and revenue targets.
Seniority
Director, strategic leadership & team management