Engineer ServiceNow IT Asset Management
Core
Technical owner for ServiceNow IT Asset Management (ITAM) capabilities, managing hardware and software asset lifecycles, compliance, and data governance for a large retail enterprise.
Role type
Senior ServiceNow ITAM Engineer
Builds
Scalable ITAM solutions, automation workflows, dashboards, and reporting aligned with CSDM architecture
Domain
Retail / Enterprise IT Operations / ServiceNow Platform
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow ITAM architecture, HAM Pro, SAM Pro, CMDB, Discovery, Service Graph, CSDM concepts, asset lifecycle governance, software license compliance, automation-driven workflows, data normalization, KPI development
Preferred skills
Retail or multi-site environment experience, ServiceNow certifications (CIS-HAM, CIS-SAM, CIS-ITOM, CSA)
Technologies
ServiceNow, HAM Pro, SAM Pro, CMDB, Discovery, Service Graph
Responsibilities
Design and evolve ITAM capabilities aligned to platform strategy, align ITAM with CMDB and Discovery for trusted data, translate business requirements into scalable solutions, drive automation of asset lifecycle workflows, lead asset lifecycle processes from procurement to disposal, define data standards and governance controls, partner with security and compliance teams, identify license compliance risks, develop KPIs and dashboards, partner with cross-functional teams to align asset strategy
Seniority
Senior, hands-on IC