Engineer ServiceNow IT Asset Management
Core
Technical owner for ServiceNow IT Asset Management (ITAM) capabilities, managing hardware and software asset lifecycles, CMDB, and compliance for a large retail enterprise.
Role type
Senior ServiceNow ITAM Engineer
Builds
Scalable ITAM solutions, automation workflows, dashboards, and reporting for asset performance and compliance.
Domain
Retail / Enterprise IT Operations
Required skills
ServiceNow ITAM architecture, HAM Pro, SAM Pro, CMDB, Discovery, Service Graph, CSDM concepts, asset lifecycle governance, software license compliance, automation design, data normalization, KPI development.
Preferred skills
Retail or multi-site environment experience, ServiceNow certifications (CIS-HAM, CIS-SAM, CIS-ITOM, CSA).
Technologies
ServiceNow, HAM Pro, SAM Pro, CMDB, Discovery, Service Graph, CSDM.
Responsibilities
Design and implement ITAM capabilities aligned with platform strategy; align ITAM with CMDB and Discovery for trusted data; translate business requirements into scalable solutions; drive automation of asset lifecycle workflows; lead asset lifecycle processes from procurement to disposal; define data standards and governance controls; partner with security and compliance teams; identify license compliance risks and cost optimization; develop KPIs and dashboards for asset health; mature ITAM into an enterprise-grade capability.
Seniority
Senior, hands-on IC
