Service Management Lead, VP - Enterprise Technology
Core
Establishing enterprise standards for IT service design, delivery, and governance with a focus on automation and ServiceNow workflows.
Role type
VP-level Service Management Lead (ITSM Program Owner)
Builds
Firmwide IT Service Management program, ServiceNow-enabled workflow solutions, and standardized service catalogs.
Domain
Enterprise Technology / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic program leadership, ServiceNow platform expertise, ITSM process design, stakeholder alignment, roadmap planning, backlog management, solution architecture validation, data-driven maturity assessment, team coaching
Preferred skills
ITIL v4 certification
Technologies
ServiceNow
Responsibilities
Define and enforce standards for service design and governance; lead end-to-end design and delivery of ServiceNow solutions; manage work intake and prioritization; drive process improvements and automation; coach business analysts; translate technical concepts for senior leadership.
Seniority
VP, strategic & tactical leadership