Sr Director Analyst - IT Service Management
Core
Senior Director Analyst creating must-have insights, market predictions, and best practices for IT Service Management (ITSM) and IT Operations, serving enterprise clients and vendors.
Role type
Senior Director, Analyst (ITSM/IT Operations)
Builds
High-value research content, market predictions, and strategic advice for Gartner clients and vendors.
Domain
IT Service Management (ITSM), IT Operations, Cloud/Hyperscale environments, AI-driven transformation.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery
Required skills
ITSM platform implementation leadership, AI/automation integration in service delivery, CMDB governance and dependency mapping, vendor selection advisory, executive presence, strategic research leadership, data synthesis and pattern recognition.
Preferred skills
Graduate degree, experience with DevOps/SRE/platform engineering, experience leading AI-driven transformation initiatives.
Technologies
ServiceNow, BMC, AI/ML frameworks, CMDB tools.
Responsibilities
Create innovative insights content and thought leadership; research and predict market trends; provide actionable advice to clients via virtual/face-to-face interactions; deliver high-value presentation materials at conferences; support sales teams as voice of the market; mentor junior analysts; drive research process improvements.
Seniority
Senior Director, hands-on IC with strategic leadership
