Tour Desk Agent
Core
Welcome guests, manage tour check-ins/check-outs, and provide administrative support to senior management at a resort.
Role type
Front-line operations and administrative assistant
Builds
Guest tour experiences and resort administrative operations
Domain
Hospitality / Resort Management
Deliverable
product features
Required skills
Customer service, check-in process technology, office administration, data compilation, multi-line phone handling, issue resolution
Preferred skills
None stated
Technologies
Check-in process technology
Responsibilities
Check guests into and out of tour assignments, coordinate office administration for senior management, compile and distribute statistical data, handle general inquiries and complaints, assist with special projects
Seniority
Entry-level, hands-on IC
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