Assistant Manager of Resort Experience – Concession Operations
Core
Lead and oversee all event concession operations, including food stands, beverage service, bars, and mobile locations, ensuring efficient service, product quality, and compliance with health and safety standards.
Role type
Assistant Manager of Resort Experience – Concessions & Event Operations
Builds
Seasonal and special event operations for luxury resort guests
Domain
Hospitality / Event Operations / Food & Beverage
Deliverable
product features
Required skills
Event operations management, Concession operations leadership, Inventory management, Food and beverage cost control, Team recruitment and training, Guest service recovery, Health and safety compliance, Labor planning, Vendor coordination, Data analysis for sales trends
Preferred skills
Luxury hospitality experience, Destination resort experience, Festival or attraction experience, Seasonal hiring program experience
Technologies
POS systems, Inventory management software, Scheduling tools
Responsibilities
Lead and oversee all event concession operations including food stands, beverage service, bars, and mobile locations; Manage day-to-day concession activities ensuring efficient service, product quality, cleanliness, and compliance; Oversee inventory management, ordering, receiving, and stock control for all concession supplies; Coordinate and execute food preparation for event concession offerings; Recruit, train, schedule, and supervise concession team members, bartenders, and back-of-house staff; Monitor labor, food costs, beverage costs, and inventory variances while identifying opportunities to improve profitability; Collaborate with Event Operations teams to support event setup, execution, guest flow, and overall event success; Support guest service recovery efforts, escalations, and special requests; Assist with hiring processes, including interviews, onboarding, and colleague tracking.
Seniority
Mid-level Manager, hands-on operational leadership