Royal Service Associate - Fairmont Mumbai and Roswyn, A Morgans Originals Hotel
Core
Answering incoming calls, handling guest requests, and coordinating hotel services to ensure guest satisfaction.
Role type
Frontline service associate (telephone operator)
Builds
Guest service interactions and internal communication routing
Domain
Hospitality
Deliverable
client delivery
Required skills
telephone etiquette, guest service, message taking, request coordination, complaint handling, shift handover, system data entry
Preferred skills
knowledge of hotel facilities and services, emergency procedure awareness
Technologies
hotel communication systems, Royal Service logbook
Responsibilities
Answer incoming calls professionally, handle guest requests and transfer calls, take and relay messages, maintain guest request logs, follow up on requests and complaints, coordinate with hotel departments, manage wake-up calls, prepare shift reports.
Seniority
Entry-level, hands-on IC