Tamayyaz - Telephone Operator "Swiss Service Agent" - Saudi Only
Core
Handle guest inquiries, dispatch immediate actions, and manage 24/7 emergency and wake-up calls to ensure exceptional resort experiences.
Role type
Telephone Operator (Guest Services)
Builds
Guest service resolutions and operational support for Swissôtel Al Maqam
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Basic English, calm under pressure, attention to detail, teamwork
Preferred skills
Passion for hospitality, ability to work flexible rosters
Responsibilities
Provide and dispatch immediate actions to guest concerns, ensure follow-up of actions within quoted time, handle wakeup calls 24/7, handle emergency calls and contact hotel doctor when needed, promote hotel services and amenities, work in a non-supervised environment to make independent decisions for guest experience, assist co-workers in call center departments and record attention to detail for each guest's issue