Account Specialist
Core
Hybrid role focused on sales, account management, and service to manage, retain, and drive revenue growth within existing client relationships.
Role type
Account Specialist (Sales & Service)
Builds
Experian services and product implementations
Domain
Consumer credit reporting and data services
Deliverable
client delivery
Required skills
customer-facing sales experience, CRM management, meeting sales targets, managing multiple opportunities, product training, identifying renewal and upsell opportunities, monitoring client usage behaviors, implementing security and legislative changes
Preferred skills
knowledge of consumer credit reporting marketplace
Responsibilities
Resolve inbound client inquiries, make outbound calls and emails to existing clients, enhance client relationships through service needs and special projects, provide product training to clients, identify renewal and upsell opportunities, monitor client usage behaviors, initiate and obtain documentation for product or service changes
Seniority
Mid-level, individual contributor
