Help Desk di II Livello
Core
On-site Level 2 IT support for a restricted user population including Executive and VIP figures.
Role type
Level 2 IT Support Specialist (VIP/Executive focus)
Builds
IT support services for executive users
Domain
Corporate IT Support
Deliverable
client delivery
Required skills
troubleshooting hardware and software, Microsoft 365 administration, stakeholder management for VIPs, escalation management, English (B1)
Preferred skills
Workplace Support experience, strong communication skills
Technologies
Windows, Microsoft 365, Teams, Outlook
Responsibilities
Provide on-site IT support to Executive and VIP users, manage assistance requests autonomously, troubleshoot hardware/software/connectivity issues, configure and support devices, assist with email and access issues, escalate specialized problems, maintain user communication until resolution
Seniority
Mid-level (2-4 years experience)
