NICE CX One Engineer
Core
Design and implement NICE-based routing solutions, develop secure IVR applications, and migrate legacy call center systems to modern omnichannel platforms for a global healthcare leader.
Role type
Senior IC NICE CX-One Developer
Builds
Omnichannel contact center platforms and IVR applications
Domain
Contact Center Technology / Customer Experience
Deliverable
production ML models | product features
Required skills
NICE InContact CXone, NICE CXOne Studio scripting, API integration, cloud-based SaaS/PaaS/IaaS, virtualized systems, database management, networking infrastructure
Preferred skills
Contact Center Dashboard Creation, intersystem networking, troubleshooting web-based applications (Salesforce/Microsoft Dynamics)
Technologies
NICE CX-One, NICE CXOne Studio, APIs, Salesforce, Microsoft Dynamics
Responsibilities
Coordinate release planning, development, testing, and releases for IVR enhancements; Build call flow designs and backend integrations; Provide routing design and implementation; Cooperate with Architecture team to design and deploy APIs; Provide technical support and troubleshooting for scripting issues; Coordinate issue resolution with multiple tech teams.
Seniority
Senior, hands-on IC
