Integration Engineer
Core
Build code examples, PoC integrations, and tools to enable partners to integrate with the NICE CXone contact center platform.
Role type
Integration Engineer (Partner Ecosystem)
Builds
Sample applications, proof-of-concept integrations, and integration tooling for CXone partners
Domain
Contact center technology, API integrations, real-time streaming
Deliverable
product features
Required skills
API integration (RESTful, authentication, error handling), JavaScript/TypeScript, Python, Java, C#/.NET, debugging, web technologies (HTTP, WebSocket, JSON, OAuth), problem-solving
Preferred skills
Contact center technologies (ACD, IVR, CTI, telephony, SIP, VoIP), SaaS platform integrations (Salesforce, ServiceNow), AI/ML integration patterns, AWS services, CI/CD, Docker, SQL/NoSQL
Responsibilities
Document integration patterns and provide technical guidance to partners, build sample applications and PoC integrations, troubleshoot partner integration challenges, translate partner feedback into problem statements for product teams, maintain integration examples and internal tooling
Seniority
Mid-level, hands-on IC