Applied Scientist, Amazon Connect
Core
Building AI/ML features for Amazon Connect to solve hard problems in contact center operations, management, and optimization.
Role type
Applied Scientist (Machine Learning)
Builds
AI/ML features for a cloud-based contact center service
Domain
Cloud computing, contact center operations, stochastic modeling, queueing theory
Deliverable
production ML models
Required skills
stochastic modeling, queueing theory, anomaly detection, optimization, algorithms and data structures, numerical optimization, data mining, parallel and distributed computing, high-performance computing
Preferred skills
Unix/Linux usage, professional software development
Technologies
Java, C++, Python
Responsibilities
Building models for business applications, solving hard problems in contact center operations, working on multiple AI/ML projects
Seniority
Senior, hands-on IC
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