Reservations Agent (M/F/X)
Core
Managing individual and group hotel bookings (7+ rooms), handling enquiries, confirming reservations, managing payments, and tracking changes to ensure seamless guest experiences.
Role type
Reservations Agent
Builds
Hotel room bookings and group arrangements
Domain
Hospitality / Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Group booking procedures, Opera Cloud, ResaWeb, Office365, payment processing, reservation tracking, cross-department communication, numerical skills, problem-solving, multitasking, organizational skills
Preferred skills
Hospitality or tourism degree, travel industry knowledge
Technologies
Opera Cloud, ResaWeb, Office365
Responsibilities
Manage individual and group bookings, handle guest enquiries, confirm reservations, manage payments, track booking changes, provide reports, support other departments
Seniority
Entry to Mid-level