Reservation Specialist Estonia
Core
Manage and process travel arrangements for agents, resolve issues, and monitor agency performance to enhance sales conversion.
Role type
Middle-level reservation specialist
Builds
Travel bookings and service confirmations for agents
Domain
Travel and tourism
Required skills
Customer service, problem-solving, technical calculations, organizational skills, time management, English language proficiency, local language proficiency
Preferred skills
Passion for travel, adaptability, teamwork, independent work
Technologies
Microsoft Office Suite, SAMO tour system, 1C (Inventor)
Responsibilities
Book, rebook, and confirm travel services for agents; resolve agent issues; calculate individual requests; collaborate with partners and vendors; monitor and evaluate agency performance; update corporate systems for booking accuracy; provide guidance on hotel and additional services.
Seniority
Middle, hands-on IC