Team Leader - IT Support
Core
Lead and manage on-site IT support teams, ensuring operational efficiency, SLA compliance, and continuous improvement of end-user infrastructure.
Role type
Senior IT Support Team Leader
Builds
On-site IT support operations and end-user infrastructure services
Domain
IT Services / European Institutions
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, shift planning, SLA management, change control, escalation handling, project coordination, bilingual communication
Preferred skills
ITIL practices, ITILv4 certification, experience in EU Institutions environment
Technologies
ITILv4
Responsibilities
Provide leadership to Proximity IT Support teams, manage daily team operations and shift planning, conduct service reviews and quality control, oversee critical support processes and escalation procedures, track activities against operational plans, coordinate improvement initiatives for end-user infrastructure.
Seniority
Senior, hands-on IC with management responsibilities
