PMS Replacement Project Manager (F/M/X)
Core
Drive the rollout of a cloud-based PMS (Property Management System) at scale to ensure operational efficiency and streamline business processes for Accor's 5,500 hotels.
Role type
Senior Operations Project Manager (Change Management)
Builds
Cloud-based PMS deployment and adoption across the global hotel network
Domain
Hospitality / Hotel Operations / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Hotel Operations expertise, Change Management, Problem solving, Communication, Subject Matter Expertise (Front Office, Revenue Management, Finance, F&B, Housekeeping, Guest Services, HR, Training), Hotel technology familiarity
Preferred skills
OPERA Cloud or OPERA V5 experience, FOLS experience
Technologies
OPERA Cloud, OPERA V5, FOLS
Responsibilities
Protect Operations interests during change requests, Follow SOPs and adjust for system changes, Participate in success measurement and survey deployment, Conduct follow-up interviews and site visits, Engage with all project areas to provide risk and dependency input, Learn and master the installation process and Change Management journey, Attend rollout meetings as an Operations SME, Assist in creating change management content, Evaluate training initiatives, Provide regular progress updates, Travel to support hotels during cutover
Seniority
Senior, hands-on IC