Senior Customer Success Manager
Core
Strategic enterprise account management for hospitality tech platform, driving adoption, retention, and revenue growth.
Role type
Senior Customer Success Manager (Strategic Account Management)
Builds
Reeco platform for hotel operations (inventory, supplier management)
Domain
Hospitality technology / B2B SaaS
Required skills
Enterprise account management, strategic account planning, executive stakeholder engagement, CRM proficiency (Salesforce/Gainsight), data-driven adoption strategies, commercial growth mindset, risk management, cross-functional collaboration (via careerplan.io/jobs/0A-00D-71-F61-senior-customer-success-manager-at-reeco)
Preferred skills
Hospitality industry experience, hotel operations knowledge, procurement/supply chain platform experience, SaaS metrics expertise (ARR, NRR, GRR), strategic commercial negotiations
Technologies
Salesforce, Gainsight, HubSpot
Responsibilities
Own portfolio of strategic enterprise accounts for retention and expansion; Develop and execute account growth strategies to increase customer lifetime value; Build executive relationships to understand business priorities; Drive renewals and protect recurring revenue; Identify and lead expansion opportunities across properties and products; Partner with Sales to drive upsell/cross-sell; Lead Executive Business Reviews (EBRs) demonstrating ROI; Use customer insights and health metrics to drive adoption; Collaborate with Product, Marketing, and Support to deliver outcomes; Advocate for customers to improve journey and drive revenue.
Seniority
Senior, hands-on IC