Customer Success Representative
Core
Manage and process customer orders, respond to inquiries, and coordinate with internal teams to ensure accurate and timely delivery of life science tools.
Role type
Customer Success Representative (Order Management)
Builds
Order fulfillment and customer support for genomic analysis and quality assurance tools
Domain
Life Sciences / Healthcare / Manufacturing
Deliverable
client delivery
Required skills
Order processing, ERP system usage, English (fluent), Danish (B1/B2), ISO 13485/9001 compliance knowledge, Microsoft Office proficiency
Preferred skills
Biotechnology or manufacturing experience, Salesforce experience, problem-solving, time management
Technologies
Salesforce, Microsoft Word, Excel, PowerPoint, Sales order entry system
Responsibilities
Respond to inquiries regarding pricing, availability, order status, and shipping; process customer orders ensuring accuracy; direct requests to internal teams and track follow-up; acknowledge orders and manage backorders; maintain compliance with quality management systems.
Seniority
Entry-level to Junior