Mitarbeiter (m/w/d) Service Team Labor
Core
Coordinate customer service requests and order processing for a laboratory, ensuring timely delivery and technical feasibility of samples.
Role type
Service Team Member (Laboratory Operations)
Builds
Customer service workflows and laboratory order fulfillment
Domain
Environmental analysis (water, air, solids) and clinical diagnostics
Deliverable
client delivery
Required skills
Order coordination, LIMS system usage, technical feasibility assessment, email communication, IT system proficiency (Windows, MS Office)
Preferred skills
Natural science background, technical training (CTA, BTA, MTA, UTA, Chemielaborant), stress management, initiative
Technologies
LIMS, Windows, MS Office
Responsibilities
Communicate with customers regarding appointments and service requests via email, coordinate and track customer orders in LIMS, coordinate technical alignment with sales and lab management, resolve sample intake and feasibility cases, process follow-up emails for clarification cases
Seniority
Entry-level to Mid-level, individual contributor