Welcomer/Réceptionniste
Core
Front-of-house receptionist and guest relations specialist ensuring a warm welcome, handling check-in/out, managing guest requests, and driving upsell opportunities in a 5-star hotel.
Role type
Front-of-house receptionist (guest relations)
Builds
Guest experiences, hotel occupancy, and revenue
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, conflict resolution, cash handling, reservation management, upselling, multilingual communication
Preferred skills
Opéra PMS knowledge, third foreign language
Technologies
Opéra PMS
Responsibilities
Greet guests and manage check-in/out processes, handle guest inquiries and complaints, process payments and manage the cash register, promote hotel services and loyalty programs, coordinate with internal departments, maintain lobby cleanliness and safety compliance.
Seniority
Individual Contributor