Guest Relations Agent
Core
Handle guest requests, complaints, and special occasions to ensure satisfaction at Rixos Hotels Egypt.
Role type
Guest Relations Agent
Builds
Guest satisfaction and operational coordination
Domain
Hospitality
Deliverable
client delivery
Required skills
Guest complaint resolution, special occasion coordination, VIP guest handling, lost and found management, basic sales authorization, emergency response support, environmental safety compliance
Preferred skills
Foreign language proficiency (German, French, Russian, or Arabic), prior seminar attendance
Technologies
MS Office, Front Office systems (Fidelio, Opera)
Responsibilities
Greet and assist guests at check-in, handle guest complaints and special orders, coordinate with departments for service delivery, manage lost and found items, support hotel sales, participate in emergency response teams, implement quality and food safety management systems
Seniority
Mid-level, hands-on IC