Sr. IT Support Specialist
Core
Install, modify, maintain, troubleshoot, and repair client computer equipment including desktops, laptops, printers, and peripherals.
Role type
Senior IT Support Specialist (Hardware/Help Desk)
Builds
Hardware repairs, system maintenance, and user support for client equipment
Domain
IT Hardware Support
Deliverable
physical/clinical work
Required skills
PC repair and assembly, hardware troubleshooting, system maintenance, inventory management, network fundamentals, hand tool usage
Preferred skills
A+ and HP certifications, N+ network certification, subject matter expertise
Technologies
Desktop PCs, laptop PCs, printers, monitors, peripherals, hand tools
Responsibilities
Troubleshoot and repair computer equipment, maintain inventory records, install and upgrade hardware/software, answer user inquiries, escalate unresolved hardware issues, act as interface with outside support organizations
Seniority
Senior, hands-on IC