End User Support
Core
Provide single-point-of-contact support for NEC employees' desktop computing environment, including hardware installation, troubleshooting, and maintenance.
Role type
End User Support Technician
Builds
Optimal workstation performance and secure network access for staff
Domain
IT Support / Desktop Infrastructure
Deliverable
physical/clinical work
Required skills
Hardware troubleshooting, Windows 10 & 11 support, Active Directory management, Peripheral setup and maintenance, Network access facilitation, Helpdesk ticketing
Preferred skills
Microsoft Intune/Entra usage, VMware support, Laptop imaging and building, M365 suite support
Technologies
Windows 10, Windows 11, Active Directory, Microsoft Office Suite, Microsoft Intune, Entra, VMware, M365
Responsibilities
Install, diagnose, repair, and upgrade hardware and equipment; Troubleshoot problems via in-person, telephone, or remote access; Document and monitor issues on the Helpdesk system; Procure and configure desktop PCs, laptops, and peripherals; Facilitate secure network access for remote users; Maintain best practices for file sharing and encryption.
Seniority
Individual Contributor, operational level
