Technical Support Officer
Core
Provide Level 2-3 IT support and resolve hardware/software issues for Sydney offices.
Role type
Level 2-3 Technical Support Officer
Builds
IT brand via local delivery of customer-facing technology initiatives
Domain
Enterprise IT support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11 support, MS Office 365 administration, Citrix support, Azure management, audio/visual conferencing setup, SCCM management, Intune management, ServiceNow ticketing
Preferred skills
Project participation
Technologies
Windows 11, MS Office 365, Citrix, Azure, SCCM, Intune, ServiceNow
Responsibilities
Identify and proactively resolve IT issues, provide first and second level hardware and software support, document procedures, make recommendations on upgrades and replacements, build IT brand via local delivery of customer facing technology initiatives, participate in projects as required
Seniority
Mid-level, hands-on IC
