Associate, Key Account Management - Expansion
Core
Manage a portfolio of important merchants to build lasting relationships, increase profitability/revenue, and implement business improvement projects for GrabFood.
Role type
Account Management Specialist (Key Account Management - Expansion)
Builds
Merchant-funded promo programs, partnerships, new products, and new features for the GrabFood platform.
Domain
Food delivery / E-commerce
Deliverable
client delivery
Required skills
Account management, business development, partnerships, quantitative and qualitative analysis, data analysis, cross-functional collaboration, industry trend analysis
Preferred skills
Food delivery industry experience, e-commerce market trends knowledge, establishing communication with prospects
Technologies
Customized reporting, marketing support, integrations, omnichannel, GrabMart
Responsibilities
Manage merchant portfolio to increase profitability, communicate on promo programs and partnerships, identify and solve merchant operational bottlenecks, analyze data to develop growth plans, implement business improvement projects, evaluate strategic opportunities, coordinate with departments for tailored merchant needs, stay updated on F&B industry trends, gather feedback to improve performance, coordinate service development within the Grab ecosystem
Seniority
Mid-level, hands-on IC
