Merchant Success Manager
Core
Partner with SMB and Mid-Market ecommerce merchants to drive their growth, adoption of fulfillment features, and retention through strategic account management and proactive health checks.
Role type
Senior IC Merchant Success Manager
Builds
Merchant growth, feature adoption, and retention strategies for ShipBob's fulfillment platform
Domain
Ecommerce / Supply Chain Technology
Required skills
Sales quota attainment, strategic account management, merchant needs assessment, cross-functional collaboration, data analysis (Excel), presentation skills (PowerPoint)
Preferred skills
Experience in technology industry merchant services, ability to influence product roadmaps
Responsibilities
Conduct proactive health checks and quarterly business reviews, develop dynamic action plans for merchant growth, monitor merchant health to mitigate churn risk, collaborate with support teams to ensure best-in-class experience, influence product roadmap based on merchant feedback, achieve NPS and retention KPIs
Seniority
Mid-Senior, hands-on IC