Merchant Success Manager
Core
Partner with SMB and Mid-Market ecommerce merchants to drive their growth, adoption of fulfillment features, and retention through strategic account management and proactive health checks.
Role type
Senior Account Manager (Merchant Success)
Builds
Merchant growth, feature adoption, and retention strategies for a global supply chain and fulfillment platform.
Domain
Ecommerce, Supply Chain, Logistics, Fulfillment
Required skills
Sales quota attainment, strategic account management, merchant needs assessment, cross-functional collaboration, data analysis (Excel/PPT), churn reduction, upselling
Preferred skills
Technology industry experience, high-performance culture fit
Technologies
Excel, PowerPoint
Responsibilities
Develop dynamic action plans to inspire merchant success, monitor merchant health and course-correct risks, foster merchant advocacy to improve NPS, contribute to merchant retention, and drive adoption of new features and services.
Seniority
Mid-Senior, hands-on IC