IT Help Desk Specialist | Cairo | Onsite
Core
Provides technical support, troubleshooting, and maintenance for workstations, LAN, and IT assets to ensure systems availability and user access.
Role type
IT Help Desk Specialist
Builds
Maintains workstation and LAN performance, resolves IT-related issues, and ensures system integrity.
Domain
IT Support / Infrastructure
Deliverable
client delivery
Required skills
Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP, IP technologies, Antivirus systems, hardware/software installation, preventive maintenance, SLA compliance, problem management, asset management, documentation.
Preferred skills
MCSE, MCITP, CCNA certifications.
Technologies
Windows, Active Directory, SCCM, Cisco, VoIP
Responsibilities
Troubleshoot and resolve user IT issues; maintain workstation and LAN performance; perform daily system maintenance and preventive maintenance on hardware/software; prepare and deploy IT assets; document IT assets, network changes, and system manuals; escalate faults and monitor frequently occurring problems; adhere to SLAs and standard operating procedures.
Seniority
Mid-level, hands-on IC