Front Desk Agent
Core
Manage front desk operations, guest check-ins/check-outs, reservations, and cashiering duties at a luxury hotel.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, room allocations, and daily front office reports
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service, reservation management, cashiering, conflict resolution, multitasking, hotel management systems proficiency
Preferred skills
Upselling, environmental protocol compliance, VIP coordination
Technologies
Hotel management systems, point-of-sale software
Responsibilities
Register and process guest check-ins and check-outs, handle walk-in and call-in reservations, manage cashiering and night audit tasks, resolve guest complaints, coordinate with housekeeping and F&B departments, maintain logbooks and daily reports, ensure guest security via key card issuance.
Seniority
Individual Contributor