Account Management Associate, GrabMart
Core
Manage relationships with partners and suppliers for GrabMart, creating business proposals and roadmaps to grow brands on the platform.
Role type
Associate Account Manager (E-commerce)
Builds
GrabMart platform growth and partner satisfaction
Domain
E-commerce / Food Delivery
Deliverable
client delivery
Required skills
Account management, business proposal creation, project management, data analysis, strategic planning, presentation skills, bilingual communication (Vietnamese/English)
Preferred skills
Lead generation, operational task management
Responsibilities
Manage a portfolio of existing GrabMart accounts to ensure customer satisfaction and retention, Conduct regular business reviews with customers to identify opportunities for growth and upselling, Develop strategic account plans and processes to manage enterprise/corporate accounts efficiently and effectively, Collaborate with company partners to resolve customer issues and improve overall customer experience, Analyze sales data and market trends to identify opportunities for new business and revenue growth
