IT Support Specialist
Core
Provide Tier 1 IT support via phone and on-site for hardware and software issues across rental, retail, ski school, ticketing, and office environments.
Role type
IT Support Specialist (Help Desk)
Builds
Hardware repairs, user account management, and PC deployments for operational teams.
Domain
Hospitality & Recreation Technology
Deliverable
client delivery | infrastructure
Required skills
hardware troubleshooting, software troubleshooting, PC repair, Windows 11 proficiency, Microsoft Office, networking basics, ticketing systems
Preferred skills
HDI, A+, ITIL, KCS certifications
Technologies
Windows 11, Microsoft Office, inTune, ticket tracking systems
Responsibilities
Answer help desk calls, troubleshoot hardware/software problems, record calls in ticket system, install/maintain hardware, replace faulty hardware, manage user accounts, handle warranty issues, replace leased assets
Seniority
Entry-level, hands-on IC
