Technicien support informatique – N1/N2
Core
Provide Level 1 and 2 technical support to global users, resolving incidents and service requests for hardware, software, and network issues.
Role type
IT Support Technician (Level 1/2)
Builds
IT service stability and user productivity
Domain
IT Operations / Global Support
Deliverable
client delivery
Required skills
Microsoft 365, Windows/Mac OS, network basics, ticketing tools (Freshservice/Atera), account management, device lifecycle management
Preferred skills
Intune, Kandji/Iru, Entra ID (Azure AD), international environment experience
Technologies
Microsoft 365, Freshservice, Atera, Intune, Kandji, Iru, Entra ID, Windows, Mac
Responsibilities
Diagnose and resolve hardware, software, and network incidents; manage user accounts and access rights; deploy and configure workstations; maintain mobile device management solutions; document procedures and knowledge base entries; communicate incident status to stakeholders.
Seniority
Mid-level, hands-on IC
