Reservations Executive
Core
First point of contact for guests managing reservations across phone, email, and online channels to ensure accuracy, maximize revenue, and create exceptional guest experiences.
Role type
Reservations Executive
Builds
Room bookings, amendments, cancellations, and special requests for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation system proficiency, revenue management principles, upselling techniques, data entry, multitasking, organizational skills, problem-solving, guest service orientation
Preferred skills
Additional languages, analytical mindset, knowledge of room categories and packages
Responsibilities
Manage reservation inquiries via multiple channels, process bookings and special requests, coordinate with Front Office and Sales teams, handle VIP reservations, resolve guest concerns, maintain guest profiles, execute upselling strategies
Seniority
Entry-level to Junior