Reservation Agent
Core
Handle guest inquiries, manage room reservations, and process deposits using reservation systems to secure bookings and maintain accurate records.
Role type
Reservation Agent
Builds
Room bookings and group blocks for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Hotel reservation systems, Microsoft Office, inventory management, rate and package knowledge, guest inquiry handling, deposit processing, record keeping
Preferred skills
Hospitality management degree, 1-2 years experience, additional languages
Technologies
Hotel reservation systems, Microsoft Office
Responsibilities
Answer inquiries about room rates, outlets, and locations; Handle reservation requests and secure necessary information; Post advance deposits and maintain accurate records; Process rooming lists and group blocks; Monitor room inventory and availability; Relay confirmation/cancellation numbers to callers