Guest Service Agent
Core
Delivering exceptional and personalized guest service, managing guest accounts, and coordinating with hotel departments to ensure seamless stays.
Role type
Front Office Guest Service Agent
Builds
Guest check-ins/check-outs, account management, concierge recommendations
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service, account management, payment processing, concierge services, cross-departmental coordination, problem-solving, organization, attention to detail
Preferred skills
Opera/Opera Cloud experience, Microsoft Office proficiency, local knowledge, flexible availability for rotating rosters
Responsibilities
Delivering personalized guest service from arrival to departure, managing guest accounts and processing payments, coordinating with housekeeping and other departments, assisting with concierge services, maintaining a professional front office environment
Seniority
Entry-level to Mid-level, hands-on IC