GSA - Front Office
Core
Front office representative responsible for guest check-in/check-out, inquiries, and ensuring service excellence at a hotel.
Role type
Front Office Agent
Builds
Guest check-in/check-out processes, room reservations, and guest experiences
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest relations, cash handling, hotel management software, multi-tasking, upselling, conflict resolution
Preferred skills
Knowledge of local attractions, loyalty programs, housekeeping coordination
Responsibilities
Greet and welcome guests, manage check-in/check-out, handle guest inquiries and complaints, process reservations and cancellations, manage cash transactions, coordinate with housekeeping, resolve overbooking situations, conduct daily folio audits, assist with luggage and transportation
Seniority
Individual Contributor