Front Office Ambassador
Core
First point of contact for guests and visitors, managing front office operations and delivering exceptional service.
Role type
Front Office Ambassador
Builds
Guest experiences and operational efficiency at a luxury hotel
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Greeting and welcoming guests, managing reception desk operations, processing check-ins and check-outs, maintaining records and databases, providing information on services and local attractions, handling guest requests and concerns, coordinating with departments, multitasking, administrative support, professional appearance
Preferred skills
Multilingual abilities, CRM or hotel management software experience, sales orientation, conflict resolution
Technologies
MS Office applications, CRM systems, hotel management software
Responsibilities
Greet and welcome guests, manage reception desk, process check-ins/check-outs, maintain records, provide local information, resolve guest issues, coordinate with departments, handle administrative duties
Seniority
Entry-level to Junior