IT Support Mitarbeiter (all genders)
Core
First-line IT support specialist ensuring smooth operation of IT systems and workstations for employees.
Role type
1st Level IT Support Technician
Builds
Stable IT infrastructure and user productivity
Domain
Enterprise IT Support / Hardware & Software
Deliverable
client delivery
Required skills
Windows & Linux administration, Active Directory management, network fundamentals (LAN/WLAN/VPN/DNS/DHCP), ticketing systems (ITSM), asset management, onboarding/offboarding procedures
Preferred skills
ITIL processes, knowledge base creation, complex troubleshooting
Technologies
Microsoft Windows, Linux, Microsoft 365, Active Directory, Jira Service Management, ServiceNow
Responsibilities
Troubleshoot hardware/software issues, install and maintain PCs and peripherals, administer business applications, support network/server systems, manage user accounts and assets, document incidents and solutions
Seniority
Mid-level, hands-on IC
