PV | Executivo (a) Farmer Pleno - Vaga Afirmativa para Mulheres
Core
Retain and re-engage customer base through consultative relationship management to prevent churn and reactivate inactive accounts.
Role type
Senior Customer Retention Executive (Farmer)
Builds
Customer retention strategies and reactivation campaigns for a digital financial services platform
Domain
Financial services / Customer success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer retention, CRM management, data analysis, consultative communication, account management, campaign execution
Preferred skills
Experience in customer acquisition, Salesforce proficiency, Excel proficiency
Technologies
Salesforce, Excel
Responsibilities
Manage active and inactive customer portfolios with focus on retention, monitor churn indicators to drive preventive actions, lead reactivation campaigns for inactive customers, collaborate with sales and product teams, create performance reports and insights
Seniority
Senior, hands-on IC
