Consultant pilotage et processus IT F/H
Core
IT process consulting and contract management, auditing IT organizations, driving continuous improvement, and ensuring client satisfaction through SLA/SLR targets.
Role type
Senior IT Process Consultant
Builds
IT process improvement roadmaps, client engagement plans, and continuous improvement action plans
Domain
IT Service Management (ITSM) / IT Operations
Deliverable
client delivery
Required skills
IT process auditing, contract management, stakeholder management, continuous improvement planning, performance measurement, ITIL framework knowledge, ITSM tools proficiency
Preferred skills
Lean Six Sigma methodology, COBIT framework, IT managed services environment experience, Agile environment experience
Technologies
ITSM tools
Responsibilities
Audit IT organizations on their processes, propose and lead implementation roadmaps, manage client relationships and contract evolution, ensure SLA/SLR targets are met, design and chair continuous improvement committees
Seniority
Senior, hands-on IC
