Front Desk Agent
Core
First point of contact for guests at a luxury hotel, managing check-in/out, handling requests, and resolving complaints to ensure exceptional service.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, payment transactions, and seamless guest experiences
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
Guest service, check-in/out management, payment processing, complaint resolution, hotel software proficiency, English communication, Vietnamese fluency, multitasking, problem-solving
Preferred skills
Knowledge of local attractions, hospitality management education, familiarity with Phu Quoc area
Responsibilities
Greet and welcome guests, manage check-in and check-out, handle guest enquiries and requests, process payments, resolve guest complaints, maintain guest privacy, perform administrative tasks
Seniority
Entry to Mid-level, hands-on IC