(Junior) IT Helpdesk / 1st und 2nd Level Support (m/w/d)
Core
Serve as the primary point of contact for IT users, ensuring rapid and efficient resolution of technical issues while maintaining smooth IT operations.
Role type
1st and 2nd Level IT Support Specialist
Builds
IT client systems and support processes for internal users and external partners
Domain
Retail / IT Operations
Deliverable
client delivery
Required skills
Windows and Mac OS support, Active Directory management, iOS device support, hardware troubleshooting (laptops, printers), Jira Service Management, Confluence, Microsoft 365, Barramundi
Preferred skills
IT Security basics, documentation of results, stakeholder communication
Responsibilities
Manage incident resolution via Jira, MS Teams, or email; handle first-level hardware/software issues; support 2nd-level IT client system development; act as an interface between internal departments and external service providers; maintain knowledge bases and user guides.
Seniority
Junior to Mid-level, hands-on IC
