(Junior) Service Desk Mitarbeiter (m/w/d)
Core
First-level IT support and incident management for internal users and external partners, ensuring smooth IT operations and high service quality.
Role type
Junior Service Desk Specialist (IT Support)
Builds
IT client systems and support processes for a retail bookstore chain
Domain
Retail / IT Operations
Deliverable
client delivery
Required skills
Windows and Mac OS support, Active Directory management, iOS device support, hardware troubleshooting (laptops, printers), Jira Service Management, MS Teams, M365, Confluence, Barramundi
Preferred skills
IT Security basics, documentation skills, stakeholder communication
Responsibilities
Manage incidents via Jira, MS Teams, or email; resolve hardware and software issues at first-level; manage user accounts and permissions; support 2nd-level IT client system development; serve as liaison between internal departments and external vendors; maintain knowledge bases and user guides.
Seniority
Junior, hands-on IC
