[HCM - Tan Phu] Assistant Customer Services Manager - Softlines
Core
Lead the Customer Service team to ensure excellent customer experience, manage relationships, track business performance, and support revenue growth through engagement and analytics.
Role type
Senior Customer Service Manager
Builds
Customer service operations, revenue reports, forecasts, and dashboards
Domain
Life Sciences / Laboratory Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, revenue tracking, complaint management, process improvement, recruitment and training, analytical skills
Preferred skills
Digitalization project support
Technologies
Dashboards, reporting systems
Responsibilities
Lead and manage the Customer Service team; Monitor monthly revenue performance and prepare reports; Manage customer complaints and coordinate investigations; Recruit, train, coach, and develop Customer Service personnel; Identify and implement process improvements to enhance customer experience.
Seniority
Senior, hands-on IC
